Prof. Gabriel Silva-Atencio

International Project Management

DE JONGH COMPUTING SYSTEM, C.A.

2000 - 2003

• Designed customer solutions contributing up to 60% of company revenue in Latin America. Assessed project proposals in technological solutions generating substantial sales. Oversaw project management as an assessor for Genesis Laboratories and BMC Software solutions in Venezuela and Mexico.

Senior Manager

VMware

2021 - 2024

• Leadership of a multidisciplinary team of 10+ people worldwide, multicultural and geographically distributed to achieve business goals. Design, plan, and execute human talent strategies to generate high-performance teams to achieve strategic goals. Leader, consultant, and coach in the promotion of teamwork, self-management, self-collaboration, organizational resilience, and conflict management in the work teams in my charge and the organization in general. Leader, promoter, and executor of the values of commitment, focus, openness, respect, and courage in the teams and collaborators under my charge, as well as in the organization in general. Speaker and lecturer at events in the technology, academic, and research sectors to promote products, services, or the strategic vision of the company. Research and data collection on VMware telecom cloud competition from various sources. Design, establish, and implement competitive strategies globally. Incorporating qualitative and quantitative intelligence in competitive reports as part of the strategic business plan. Management of strategic alliances with ecosystem partners to understand the joint solution and the value proposition. Increased USD$ 130 million the total net income worldwide annually, by an average of 30% in Gross Profit.

Latin America SYSS Regional Proposal Director

Emerson Electric

2018 - 2021

• Leadership of a multidisciplinary team of 65+ people in the Latin America region, multicultural and geographically distributed to achieve business goals. Design, plan, and execute human talent strategies to generate high-performance teams to achieve strategic goals. Leader, consultant, and coach in the promotion of teamwork, self-management, self-collaboration, organizational resilience, and conflict management in the work teams in my charge and the organization in general. Leader, promoter, and executor of the values of commitment, focus, openness, respect, and courage in the teams and collaborators under my charge, as well as in the organization in general. Provide sales, services & technical guidance, and direction to the proposals team (65+ people) according to the company's culture and strategic goals. Ensure that the sales process and order entry flow follow company guidelines. Manage the preparation of proposals/quotations to support the sales team. Develop innovative ideas and alternatives to be cost-competitive with proposals. Act as team manager, observing selection, development, communication, and retention aspects. Ensure that group objectives are aligned with Latin America SYSS objectives. Establish and align individual objectives to accomplish group objectives. Develop policies and strategies to improve the sales and operational processes and act as an integrator of the company's various processes; ensure plans are developed to mitigate risk exposure and increase the probability of winning. Guarantee the maintenance of price and communication policies with all the company's sales channels. Manage project proposals of greater complexity. Participate in the definitions and follow the sales and billing goals to ensure compliance. Responsible for promoting the interaction and managing the execution areas of a project/proposal. Guarantee constructive collaboration between sales, operations, and other areas in the company. Standardize processes, information, schedules, estimates, reports, and plans. Support project teams based on the PMO standards. Track and provide updates on the progress of the proposals. Protects the organization's value by keeping information confidential. Demonstrate the ability to influence others, from staff to senior leaders, through a strong presence, thoughtful challenges, and sound judgment. As required, active participation in the DOA process directly and aiding other team members. Collaborate on X-BU proposals. Proactively helps to develop future leaders.

Business Partner Director

Digital2me

2018 - Present

• Advisor and consultant in the areas of Digital Strategy, Risk Management, Digital Transformation, Data Management, Business Analytics, Artificial Intelligence, and Cybersecurity.

Head of Project Planning & Fulfillment

Ericsson

2013 - 2018

• Leadership of a multidisciplinary team of 15+ people worldwide, multicultural, and geographically distributed to achieve business goals. Design, Plan and lead digital transformation strategy, programs, and projects (E2E) in the region (Data Management, Big Data, Cloud, Blockchain, etc.). Assessed, designed, controlled, and developed all business, marketing strategies, and projects (current and future) inside Ericsson customers worldwide. Design the strategies for new products, services, managed services, and customer support and technologies in Latin America. Advisor, Consultant, and support to collaborators and work teams with knowledge, experience, and expertise in the areas of people management, conflict management, practice management for various business models (CoE, P&L, etc.), sales negotiation, pre-sales enablement, innovation of development solutions, and prototyping, definition of success criteria for any workflow. Lead the sales opportunities in pre-sales & post-sales (E2E), the strategic project for Ericsson in Latin America. Manage current and future merger and acquisition projects worldwide from Ericsson. Program Manager / Project Manager Assessor for the incoming project for the region. Strategic customer advisor in a solution related to Mobile Broadband, Cloud, and Disruptive technologies. Generate, Lead, support, and close new business and sales activities worldwide based on current and future forecasts. Lead the growth of Ericsson customer relationships in Latin America.

Head of Operations (COO)

Ericsson

2010 - 2013

• Assessed, designed, controlled, and developed all business, marketing strategies, and projects (current and future) inside Ericsson customers. Lead the Central America and the Caribbean operations for projects, managed services, customer support, training, and others. Design, Plan, and manage the strategies related to service delivery in Latin America for Ericsson customers. Design, lead, and manage services and customer support based on SLA established with customers. Program Manager / Project Manager Assessor for the incoming project for the region.

Key Account Manager

GBM /IBM

2006 - 2009

Leader and Head of Global Markets

Ericsson

2013 - 2014

• Led key growth and sales activities worldwide based on current and future forecasts. Led the growth of Ericsson customer relationships in Latin America.

Head of Operations (COO)

CENTRAL AMERICA AND CARIBBEAN REGION

2010 - 2013

• Assessed, designed, controlled, and developed all business and marketing strategies for Ericsson customers. Led operations for projects, managed services, customer support, and training in Central America and the Caribbean. Designed and managed service delivery strategies in Latin America. Program Manager / Project Manager Assessor for the incoming project for the region.

Key Account Manager

GBM /IBM

2006 - 2009

• Led a multidisciplinary team of 10 in a multicultural and geographically distributed setup. Increased net incomes of the Central America and Caribbean region by USD$ 60 million annually. Developed strategies and projects in telecommunications, banking, finance, manufacturing, and public sectors.

Program/Service Director (Program/Project professional services director)

SYSDE INTERNACIONAL, INC.

2005 - 2006

• Assessed and managed project plans in Latin America to increase revenues. Led opportunities, programs, and consulting services in the banking sector, increasing net income and customer satisfaction by over 60% YoY. Managed pre-sales and post-sales opportunities in the banking sector.

Internet Banking Specialists/ Team Leaders

UNISYS CORPORATION

1996 - 2000

• Developed technological solutions for clients in Central America boosting technology promotion and increasing revenue by 40%. Led multidisciplinary teams of 40-100 people to deliver custom-designed products.

Doctor Honoris Causa (PhD)

CLAUSTRO DOCTORAL HONORIS CAUSA

2022 - 2023

Doctor in Business Management (PhD)

INSTITUTO TECNOLOGICO DE COSTA RICA

2015 - 2020

Specialization in Innovation Management & Change

UNIVERSIDAD LATINOAMERICANA DE LA CIENCIA Y TECNOLOGIA ( ULACIT)

2017 - 2018

Master’s in business administration (MBA), specialization in Industry & Technology and Banking & Finance

INCAE, BUSINESS SCHOOL

2003 - 2005

Magister in Project Management

UNIVERSIDAD CATOLICA ANDRES BELLO

2000 - 2003

Systems Engineer

UNIVERSIDAD NACIONAL EXPERIMENTAL POLITECNICA ANTONIO JOSE DE SUCRE

1990 - 1996

Master in Project Management

American University of Science and Technology (ULACIT)

2007 - Present

AWS Certified Cloud Practitioner (CLF-C01)

AWS

Scrum Product Owner Professional Certificate (SPOPC)

Certiprof

Scrum Advanced Professional Certificate (SAPC)

Certiprof

Artificial Intelligence Professional Certificate (CAIPC)

Certiprof

Artificial Intelligence Expert Certificate (CAIEC)

Certiprof

AI for Leaders Professional Certification (AIFLPC)

Certiprof

Generative AI Professional Certification (GAIPC)

Certiprof

AI Risk Management Professional Certification (AIRMPC)

Certiprof

DevOps Advanced Professional Certificate (DAPC)

Certiprof

Lead Cybersecurity Professional Certificate (LCSPC)

Certiprof

Blockchain Professional Certificate (BCPC)

Certiprof

Digital Marketing Professional Certificate (DMPC)

Certiprof

Big Data Professional Certificate (BDPC)

Certiprof

Innovation Management Professional Certificate (IMPC)

Certiprof

Design Thinking Professional Certificate (DTPC)

Certiprof

Agile Coach Professional Certificate (ACPC)

Certiprof

Remote Work and Virtual Collaboration Certificate (RWVCPC)

Certiprof

Lean Six Sigma Black Belt Professional Certificate (LSSBBPC)

Certiprof

Lean Six Sigma Green Belt Professional Certificate (LSSGBPC)

Certiprof

ISO 27001 Certified Lead Implementer (I27001CLI)

Certiprof

ISO 27001:2022 Lead Auditor (I27001LA)

Certiprof

ISO 27001:2022 Internal Auditor (I27001IA)

Certiprof

ISO 22301 Lead Auditor (I22301LA)

Certiprof

ISO 22301 Internal Auditor (I22301IA)

Certiprof

ISO 20000 Lead Auditor (I20000LA)

Certiprof

ISO 20000 Internal Auditor (I20000IA)

Certiprof

Design Sprint Certification (CPDSC)

Certiprof

Agile HR Certified Professional (AHRCP)

Certiprof

Agile Leader Professional Certification (ALPC)

Certiprof

Data Storytelling Professional Certification (DSTPC)

Certiprof

Business Model Canvas Professional Certification (BMCPC)

Certiprof

Business Agility Professional Certification (BAPC)

Certiprof

ISO 9001:2015 Lead Auditor (I9001LA)

Certiprof

Lean Product Discovery Professional Certification (LPDPC)

Certiprof

Software Project Leader Professional Certification (SPLPC)

Certiprof

Scaled Scrum Professional Certification (SSPC)

Certiprof

Ethical Hacking Professional Certification (CEHPC)

Certiprof

Lead Coach of AI for Youth Program

INTEL

Cisco Lifecycle Services: Advanced IP Communications, Security, Wireless LAN, Routing & Switching, Cisco Sales Expert, Advanced Security for AMs, VPN Security

Cisco Systems

Certified Information Systems Auditor (CISA)

ISACA

Certified Information Security Manager (CISM)

ISACA

Certified in Risk and Information (CRISC)

ISACA

Certified in the Governance of Enterprise IT (CGEIT)

ISACA

COBIT 2019 Design and Implementation

ISACA

Cybersecurity Fundamentals (CSX)

ISACA

SecurityX

CompTIA

Security+

CompTIA

CySA+

CompTIA

Pentest+

CompTIA

Security Analytics Professional (CSAP)

CompTIA

Network Vulnerability Assessment Professional (CNVP)

CompTIA

Network Security Professional (CNSP)

CompTIA

Security Analytics Expert (CSAE)

CompTIA

Secure Infrastructure Expert (CSIE)

CompTIA

Certified ISO/IEC 27035 Senior Lead Incident Manager

PECB

Certified ISO/IEC 22301 Senior Lead Implementer

PECB

Certified ISO/IEC 27032 Senior Lead Cybersecurity Manager

PECB

Certified Digital Transformation Officer (CDTO)

PECB

Certified ISO 37001 Senior Lead Implementer

PECB

Certified ISO 42001 Senior Lead Implementer

PECB

ITIL 4 Foundation

PeopleCert

ITIL 4 Specialist: Create, Deliver and Support

PeopleCert

ITIL 4 Strategist: Direct, Plan and Improve

PeopleCert

ITIL 4 Specialist: Drive Stakeholder Value

PeopleCert

ITIL 4 Specialist: High - Velocity IT

PeopleCert

ITIL 4 Managing Professional

PeopleCert

ITIL 4 Specialist: Plan, Implement and Control

PeopleCert

ITIL 4 Leader: Digital & IT Strategy

PeopleCert

ITIL 4 Strategic Leader

PeopleCert

ITIL 4 Practice Manager

PeopleCert

ITIL 4 Master

PeopleCert

TOGAF® Enterprise Architecture Practitioner

The Open Group

Project Management Professional (PMP)

PMI